Please submit a ticket by going to our IBM Customer Success Portal: or by sending an email to [email protected] and a ticket will be opened for you automatically.
How do you raise a case with IBM support?
Need support?
- Submit feedback to IBM Support.
- 1-800-IBM-7378 (USA)
How do I complain to IBM?
IBM India Complaints & Reviews: File a Complaint to IBM India Customer Care at ConsumerComplaints.in.
How can I increase my PMR?
Complete these steps to open a PMR:
- In the management GUI, select Settings > Support > Open PMR.
- Verify that the contact information that displays on the Open PMR page is correct.
- Enter a description of the technical issue in the Problem Description field.
- Click Submit to send the information to IBM.
How do I open an IBM hardware case?
Follow these steps to open a case in the IBM support site….How do I open a case on the Support site?
- On the Support site page header (callout 1, below) click Cases, then Open a Case.
- Click Submit Case.
- On the Case Details page, review the case information and make any necessary changes.
- Click Back to all cases.
What is the new and improved IBM support guide?
The new and improved IBM Support Guide replaces the IBM Software Support Handbook, and has been expanded to consider all IBM products. We are IBM Support IBM Support gives you an advantage by helping you drive success with your IBM products and services across cloud, on-premises, and hybrid cloud platforms.
How do I contact IBM technical support?
Visit the product support details page to see if your product is listed and uses a specific phone number provided to contact support. If your product is not listed, go to the IBM Directory of worldwide contacts, click your country and use the phone number listed in the Technical Support section on the page.
Should I try IBM products before buying entitled systems support?
Try IBM products before you buy Entitled Systems Support Obtain downloads and support for Power systems and storage software Shopz Obtain downloads and support for z Systems Passport Advantage Manage licences, subscriptions and support for a variety of software offerings
How do I get Started with the IBM support site?
Visit the Getting Started Guide With the IBM Support Site page for information to assist you with managing your IBM Customer Number (ICN) to perform tasks on the IBM Support site. Learn how to try, download, manage, and upgrade IBM products, services and fixes, and how to extend an expiring support contract.
